Why digitalization usually doesn't start in the office
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Why digitalization usually doesn't start in the office

What Stuttgart 21, the BER, and modern infrastructure projects reveal about digitalization and why the biggest challenges often don't arise in the office.

LH

Lena Herrmann

09/07/2026 (last modified: 10/17/2026)

Stuttgart 21, the Berlin airport BER, or the Elbphilharmonie.

Almost everyone knows these projects. And almost everyone associates them with enormous cost overruns, delays, and complex challenges.

Of course, every major project has its own story. There are political, technical, economic, and organizational reasons for problems and delays.

But on closer inspection, one thing becomes apparent:

The handling of information.

Because regardless of industry, company size, or project volume, a project's success depends largely on whether the right information reaches the right people at the right time.

This is exactly where digitalization begins.

Digitalization is more than software

When digitalization is mentioned, many people first think of:

  • Emails

  • Microsoft Teams

  • ERP systems

  • Excel files

  • Digital documents

These are important tools. But digitalization does not simply mean digitizing analog processes.

Digital transformation primarily means making information available faster, more transparently, and more reliably.

The crucial question is therefore not:

Which software do we use?

But rather:

How quickly does information travel from where it is created to the people who need to make decisions?

Where most information is created

Many companies initially focus their digitalization initiatives on office workplaces. Yet the majority of relevant information often originates somewhere else:

  • on construction sites

  • in production halls

  • in the warehouse

  • in the service vehicle

  • at the customer's site

  • in workshops

Decisions are made there, problems are identified, and progress is documented. That's where real value is created.

And it's precisely there that the data needed later for planning, control, and management are generated.

The information problem on construction sites

A construction site is a complex network of people, machines, materials, and decisions. Every day information is generated about:

  • deliveries

  • working hours

  • material inventories

  • progress of work

  • schedule changes

If this information is not recorded and passed on in a timely manner, so-called frictional losses arise.

The consequences:

delays

A problem is detected or communicated too late.

wrong decisions

Decisions are made based on outdated information.

duplicate work

Information must be recorded or reconciled multiple times.

higher costs

Downtime, poor planning, and rework cause additional expenses.

The real problem is often not a lack of labor. It's missing information.

A real-world example

During a client project, we encountered a situation that will likely be familiar to many companies. The relevant information was distributed across several systems:

  • Excel spreadsheets

  • paper forms

  • phone calls

  • Emails

  • Isolated solutions in individual departments

This resulted in significant organizational effort.

Read the case study on the project here

Conclusion: Digitalization doesn't start in the office

When we talk about digitalization, we often first think of desks, computers, and software. But real digitalization begins where information is created.

On construction sites. In workshops. In production halls. In the field.

Anyone who makes information available more quickly, creates transparency, and intelligently connects processes lays the foundation for increased productivity, better decisions, and more successful projects.

#Construction site digitalization#Process optimization in construction#Construction site time tracking